Why this matters
Most problems come from poor communication. We keep it simple and clear. This page tells you how we communicate and when you can expect replies.
Hours
- 7 days a week, 10:00–22:00 (ICT)
Channel
- Email only for now. Please write to the project email we give you.
- We track every email. Nothing gets lost.
Time to First Response
- Priority (P1): deadline within 14 days (visa, work permit, tax filing, bank visit) → we reply within 24 business hours.
- Standard (P2/P3): everything else → we reply within 48 business hours.
Proactive status updates
(for any filing or appointment we schedule)
- D14, D7, D3, D1, and D+1 updates by email
Escalation
- If we miss a response time, email [email protected].
- A manager replies the next business day.
What this is
- A service standard, not a legal promise.
- Government and bank processing times are outside our control. We will keep you informed.
Last updated: 2025-09-20